matter what you do an occasional problem will occur and if you're like most of
us you want immediate answers. Listed below are answers to practically the only
four situations you might encounter.
1. My download didn't
work. What can I do?
First don't worry about it. If you didn't get it right the first
time you can try again. We don't penalize or charge you for it. You
have a full week to download. Plus
if the time period expires we can extend it or forward the materials to you by
E-Mail. We try to be as consumer friendly as possible.
To download again just return to your E-Mail receipt you received
with your initial order and click on the link. You now have access to download
2. How are the
The materials you receive are enclosed in a self-extracting zip
file. You do not need a zip
utility to open the materials.
All you need to do is click on the icon to open. Then
click on browse to choose a place for storage. We suggest opening to your
Windows or Mac Desktop so you can view what you are doing. If you choose your C drive
the materials are stored in the file ThinScalp. Now click on unzip and the PDF files are extracted for viewing with Adobe
Plus don't be concerned if you get it wrong the first time. The zip file will
replicate the materials numerous times.
* We always urge
people to scan for viruses if they feel a download has been compromised. At
ThinScalp.com we certify all of our downloads to be 100% spyware, malware, and
virus free with our distributors and bookstores.
3. I can't open the
Files. How come?
To open the materials you should have some device equipped with Adobe
Reader . To obtain a free copy of any of
these viewers just visit File Viewing on our web
site. There you will find free viewers if you don't own an Apple, Nook,
Kindle, Sony, or Android device.
4. I'm new to all
this, can I get any additional instructions for Downloading and Opening the
people are perfect at anything the first time around. Just send a blank E-Mail
by clicking on the following address: firstname.lastname@example.org
and we'll send you further instructions to enhance your ease of use. You
can also find help on our Downloading
and Opening your Purchase page.
For all other issues please contact us at: Click