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No
matter what you do an occasional problem will occur and if you're like most of
us you want immediate answers. Listed below are answers to practically the only
four situations you might encounter.
1. My download didn't
work. What can I do?
First don't worry about it. If you didn't get it right the first
time you can try again. We don't penalize or charge you for it. You
have a full week to download. Plus
if the time period expires we can extend it or forward the materials to you by
E-Mail. We try to be as consumer friendly as possible.
To download again just return to your E-Mail receipt you received
with your initial order and click on the link. You now have access to download
again.
2. How are the
materials delivered?
The materials you receive are enclosed in a self-extracting zip
file. You do not need a zip
utility to open the materials.
All you need to do is click on the icon labeled ThinningScalp to open. Then
click on browse to choose a place for storage. We suggest opening to your
Windows or Mac Desktop so you can view what you are doing. If you choose your C drive
the materials are stored in the file ThinningScalp. Now click on unzip and the
PDF's are extracted for viewing with Adobe Acrobat Reader.
Plus don't be concerned if you get it wrong the first time. The zip file will
replicate the materials numerous times.
3. I can't open the
Files. How come?
To open the materials you must have some version of Adobe Acrobat
Reader installed on your computer. To obtain a free copy just
go to File Viewing or click on
this hyperlink Get
Acrobat Reader. You can now download the particular version of Acrobat
Reader that is best for your computer.
4. I'm new to all
this, can I get any additional instructions for Downloading and Opening the
materials?
Certainly, few
people are perfect at anything the first time around. Just send a blank E-Mail
by clicking on the following address: service22@thinscalp.com
and we'll send you further instructions to enhance your ease of use. You
can also find help on our Downloading
and Opening your Purchase page.
For all other issues please contact us at: Click
Here
PROBLEMS
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